News
Service Policy
Law of HK
We adhere to the Law of Hong Kong, and customer satisfaction is of paramount importance to us.
This service policy outlines how we provide support, process orders, and assist our customers.
1. Customer Support
If you have any questions about our products, orders, or services, please feel free to contact us.
- Email: 44137552@qq.com
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24–48 business hours.
2. Order Processing
- All orders are processed after payment is successfully confirmed.
- Orders are typically processed within 1–3 business days.
- Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).
Please note that processing time does not include shipping time.
3. Shipping & Delivery
- Shipping times may vary depending on your location and selected shipping method.
- Estimated delivery times are provided for reference only and may be affected by customs, local carriers, or unforeseen delays.
- 我们不对因海关清关或客户提供的错误收货信息造成的延误负责。4. 退货和退款我们希望您对购买的商品感到满意。
- 如果您收到有缺陷或错误的商品，请在 收货后7天内联系我们。
- 商品必须未使用且保持原包装才能符合退货条件。
- 退款将在收到并检查退回商品后发放。
- Return shipping costs may be the responsibility of the customer unless the issue is caused by us.
- Certain items may be non-returnable for hygiene or safety reasons.
5. Cancellations & Changes
- Orders can only be canceled or modified before shipment.
- Once an order has been shipped, we are unable to cancel or make changes.
6. Product Information
We strive to provide accurate product descriptions and images.
However, slight differences in color, size, or packaging may occur due to lighting, screen settings, or production batches.
7. Responsibility & Liability
我们 对以下情况不承担责任：
- Damage caused by misuse of products
- Delays or losses due to force majeure events (including but not limited to natural disasters, strikes, or logistics disruptions)
8. Policy Updates
We reserve the right to update or modify this Service Policy at any time.
Any changes will be posted on this page and take effect immediately.
