Service Policy

Law of HK

We adhere to the Law of Hong Kong, and customer satisfaction is of paramount importance to us.

This service policy outlines how we provide support, process orders, and assist our customers.

1. Customer Support
   If you have any questions about our products, orders, or services, please feel free to contact us.

Email: 44137552@qq.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24–48 business hours.

2. Order Processing
   All orders are processed after payment is successfully confirmed.
   Orders are typically processed within 1–3 business days.
   Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).
   Please note that processing time does not include shipping time.
3. Shipping & Delivery
   Shipping times may vary depending on your location and selected shipping method.
   Estimated delivery times are provided for reference only and may be affected by customs, local carriers, or unforeseen delays.
   We are not responsible for delays caused by customs clearance or

4.incorrect shipping information provided by the customer.
Returns and Refunds: We hope you are satisfied with your purchase.
If you receive a defective or incorrect item, please contact us within 7 days of receipt.
Items must be unused and in their original packaging to be eligible for a return.
Refunds will be issued after the returned items have been received and inspected.
Please Note:
Return shipping costs may be the responsibility of the customer unless the issue is caused by us.
Certain items may be non-returnable for hygiene or safety reasons.

5. Cancellations & Changes
   Orders can only be canceled or modified before shipment.
   Once an order has been shipped, we are unable to cancel or make changes.
6. Product Information
   We strive to provide accurate product descriptions and images.
   However, slight differences in color, size, or packaging may occur due to lighting, screen settings, or production batches.
7. Responsibility & Liability
   We assume no liability for the following situations:

Damage caused by misuse of products
Delays or losses due to force majeure events (including but not limited to natural disasters, strikes, or logistics disruptions)

8. Policy Updates
   We reserve the right to update or modify this Service Policy at any time.
   Any changes will be posted on this page and take effect immediately.